Construction and Engineering

Customer Story

Industry: Construction and Engineering
Employees: 1k – 2k   Annual Revenue: $1 Billion - $2 Billion

This global company has six offices in Australia who deliver professional services and projects for government and private customers.

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Solution

Teamgage was chosen to create a culture of two-way feedback and continuous improvement across the organisation. It allows the Senior Leadership team to gain a pulse check on the health of the organisation and how employees are feeling. The 13 metrics chosen to measure are each linked to the client’s 2021 strategic priorities including Leadership, Safety, Processes and Systems.

The client has taken the approach to use Teamgage quarterly and use the results as part of a regular presentation to Senior Leadership.

Results

• A structured approach is now used where each leader needs to review their Teamgage feedback, pull out insights and then create action plans
• A facilitation guide is used to support managers having conversations with their teams using the Teamgage feedback they receive
• The feedback allowed teams to create business cases to improve areas like their culture, ways of working and customer relationships
• The client was also able to use Teamgage to identify problem areas within teams and then work with leaders to identify resolutions

Testimonial

“By using Teamgage, myself and the SLT have been able to track how our people are feeling about the business and how they feel we’re tracking against our strategic priorities. It has empowered the team to make better and more informed decisions based on real-time feedback from our workforce.”