How a busy hospital team created award-winning employee engagement
We all know the importance of prioritising our people and culture, but imagine how critical this is at one of the largest hospitals within South Australia.
Flinders Medical Centre is one of South Australia’s largest hospitals and provides medical services for people living in the southern metropolitan area of Adelaide. In 2018, Flinders Medical Centre Acute Allied Health were searching for actionable insights to improve their employee Net Promoter Score (eNPS) and were finding the existing staff engagement tools too rudimentary. They knew the effect of good culture on good patient outcomes and wanted to take their work to the next level.
Before launch, Teamgage staff worked closely with Acute Allied Health to develop six bespoke metrics and questions based on the themes from the previous staff research. This included metrics for Fulfilment, Communication and Improving.
It was decided that staff would complete their regular Teamgage submission page every fortnight, due to the dynamic nature of a busy, acute hospital.
Staff took a few months adjusting to a fortnightly feedback cycle, however the value soon became apparent:
The amazing efforts made by the team within Acute Allied Health were most recently recognised in May 2019 when they were crowned the winner of the Award for Excellence in Engaging Staff at the 2019 Southern Adelaide Local Health Network Excellence Awards. A much deserved win!
“Nothing can better illustrate the benefit of using Teamgage than within our Emergency Department. This is a vital area of the hospital and employees felt that Teamgage gave them permission to submit their ideas to improve processes further. One suggestion in particular was picked up and implemented, which improved both patient outcomes and staff results!
We have seen our employee Net Promoter Score (eNPS) improve significantly since we started using Teamgage.
Overall, staff are excited to be part of the improvement process, Managers are finding the results give their team meetings direction and Senior Leaders like me are able to gain a level of transparency and insight that we’d never been able to achieve before.”
Acting Director of Allied Health
Acute Services, Flinders Medical Centre